These statement about support i just don’t get at an objective level. Redhat will not assign a strong developer to investigate your bespoke application running on tomcat or whatever to identify the bug. Possible pragmatic reasons
You will get a l2 sysAdmin or an intermediate developer. If for some reason the root cause is nailed to a reproducible bug then it will go into the bug tracker
A few years back I contacted SUSE support due to a confusing package change in a SUSE upgrade. The first-level support person did not know the answer, so they reached out to the relevant developer within SUSE, and got the explanation within a couple of days. Do you have any reason to expect Red Hat support to perform worse?
