You can literally go see for yourself how the WYSIWYG editor works these days. I suspect it's come a long way since the last time you checked it.
My bigger question though is why the average user is important. Most large companies have employees whose entire job is ... knowledge management. If they can't figure out how to write wikitext then maybe they're not a good fit for the role?
> My bigger question though is why the average user is important. Most large companies have employees whose entire job is ... knowledge management. If they can't figure out how to write wikitext then maybe they're not a good fit for the role?
If your wiki limits its contributors to experts, you're doing it wrong.
I'm struggling to remember any job I've had where documentation was primarily the realm of tech writers. Certainly none of the large companies. One startup had a dedicated tech writer but engineers and evangelists still wrote much of the documentation.
