Doesn't that make communication slower? When I want to buy something, I certainly don't want to start chatting on a tablet to get my point across. It seems like a poor choice of position for that employee.
Interacting with people with disabilities gives us an opportunity to think about how we can make society a little better not just for them, but for ourselves in the case that we become sick, or injured, or just live to be elderly enough that parts of our bodies have fulfilled their expected useful life and stop working.
I have near perfect vision/hearing/speech and no motor difficulties, but there are several accessibility features that I enable on my Mac and iPhone because they make it easier for me to do certain things.
Even outside the software realm, examples like adding ramps to entrances instantly makes life a little bit easier for people pushing carts/strollers, which at various times is a pretty huge part of the population.
I'd much rather fund social programs which just outright support people with disabilities (and I'd like such programs to be more robust and empathetic than they are today). Frankly, if you're not going to be able to do your job well in the first place, this works out better for everyone.
Consider the other perspective here: I'd posit that all else being equal, most people would rather not have to go to work every day, particularly if "work" is a crappy retail job. We force most people to work because their jobs benefit the rest of society, but if someone can't work in a way that helps others, why force them to do it? Because it's not fair to everyone else?
Because hard work is good for the soul? Screw that! Go read books, raise your children, live your life as best you can, and let the rest of us take care of you. If the situation were reversed, I'd expect you to do the same for us.
Couple of times I have been served by a deaf employee in my local Apple store, we typed sentences on the iPad. It was slower a bit but otherwise perfectly fine.
If this person wanted just money from social programs they would do that. But you could tell it was important for them to work, to communicate with other people, and have a sense of purpose. And it was my pleasure and privilege to participate in this, for these brief several minutes.
It might not have been the fastest way but it was definitely pleasant (2nd part of your criteria), for both of us.
Any of us could be disabled or our person may be a target for discrimination or worse.
Could be me.
And I make sure while it is not me I can increase the net happiness in the world.
Sometimes I want to zip in and out of the grocery store but there’s an old lady in front of me who wants to argue about an expired coupon and it takes longer than I’d like. Such is life.
A reminder to me that if I lost my eyesight, hearing, or mobility, I won't be left behind.
I did however cancel a £1000 order with currys because they didn't provide anyone to talk to - by phone, email or even text chat (which only worked on some browsers). The only form of communication was 'fill this form in to cancel your order'.
Fixed it, and maybe. A decline in customer experience provides incentive for Apple to optimize the slower customer service folks out of the picture.
But isn't this exactly the customer behavior Richard Dahan was complaining about?
You have agency here; you could choose to shop somewhere else, where they would prioritize your retail experience by not hiring the disabled. By the way this would also make you a giant knob :)
Calm down. Breathe. You're buying something at a store, not performing surgery.
Five minutes of your time is not necessarily more important than depriving someone of their livelihood. If you were that important, you'd be driving an ambulance.
I'm stealing that line... thanks for the chuckle and snort on a Saturday morning.
