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0 pointsMandatum4y ago0 comments

How big is your organisation? I know it shouldn’t matter but your CS person would likely have reached out if they’re anything like Amazon, Microsoft, Salesforce, etc.

I’ve always found government, sensitive customers (banks, payment processors, healthcare) and big spenders get prioritised with phone call notifications.

However with a deprecated product, the financial impact is so minuscule - leadership won’t prioritise this one unless you’re big fish.

0 comments

miken1234y ago

It's tiny, I just want them to send me an email if there is a critical vulnerability. Not too much to ask, I think.

pc864y ago

Based on the other anecdotes here it seems most likely that they did and you just didn't receive it.

reaperducer4y ago

your CS person would likely have reached out if they’re anything like Amazon, Microsoft, Salesforce, etc.

The only companies that are like those companies are those companies.

In most companies, the CS people don't know what anything in that sort of alert means and will discard it thinking that it's a spam or phishing attempt.

The problem is not that he doesn't work for a megacorp. The problem is that Atlassian screwed up.

geofft4y ago

I think the claim here is that Atlassian's post-sales account representatives ("customer success"?) would have proactively reached out to the technical contacts of large companies with a personal email - and known exactly what person to talk to, because they stay in touch - because Atlassian is an organization like Amazon, Microsoft, or Salesforce.

I think you're reading it as saying that the helpdesk people ("customer support"?) at a large organization like Amazon, Microsoft, or Salesforce would be trained to recognize a mis-directed email from a vendor and send it to the right place, but I don't think that's the claim being made.

qwertox4y ago

Where did they screw up? How do you know that the mail wasn't lost/filtered after being sent?

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