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0 pointslaurent924y ago0 comments

Why not full Jira? Jira Service Desk + Jira Software, because as long as things are tickets, even if you are not an “agent”, you can still see the JSD tickets.

0 comments

hiyer4y ago

That's a good question. I would guess it's because we started using zd before jira launched servicedesk, and there was too much inertia to move.

j / k navigate · click thread line to collapse

0 pointslaurent924y ago0 comments

Why not full Jira? Jira Service Desk + Jira Software, because as long as things are tickets, even if you are not an “agent”, you can still see the JSD tickets.

0 comments

hiyer4y ago

That's a good question. I would guess it's because we started using zd before jira launched servicedesk, and there was too much inertia to move.

j / k navigate · click thread line to collapse