It's a dauntins realisation that sinks in once you have to do support for a web site or app catering to the general population instead of a niche.

They don't read, don't know the diff between an app and a web site, don't know right click or drag and drop, think google or chrome is the internet and overall their startegy to solve any problem is as follow:

- look for something obvious that seems like the answer but is not scary

- click

- wait for it

- repeat 3 times until ok or give up and call someone or get angry or both

Working on a streaming video site really opened my eyes on this one. Most tickets we received were insults, some were incomprehensible garbage, a few were actionable request from someone not understanding anything about their computer.

This is nothing like your github ticket. Your parent number are being generous IMO.