Please re-read my comments in this thread. I haven't said DO was obligated to have acquiesced here, in fact I've said that I would've taken their "no" and accepted it if I were in this person's situation, frustration be damned.
I simply think it's a poor move to judge one's financial situation and accuse them of asking for "free stuff" when, in point of fact, they were still trying to pay, albeit late.