You do harm a burglar when you call for emergency services; but the burglar doesn't pay for your security system. And more accurately: an innocent man pays for his neighbor's security system, which has a "one in a trillion" chance of accusing the innocent man of breaking in, totally randomly and without any evidence. Of course, the chances are slim, and he would never be charged with breaking in if it did happen, but would you still take that deal?
I've seen the "right to unreasonable search and seizure" Americans hold quoted a bit during this discussion. Valid, though to be clear, the Constitution doesn't apply for private company products. But more interestingly: what about right against self-incrimination? That's what Apple is pushing here; that by owning an iPhone, you may incriminate yourself, and actually it may end up happening whether you're actually guilty or not.