undefined | Better HN

0 pointsvxNsr4y ago0 comments

> The only part of the article that surprised me is the fact they actually got the issue escalated. I've never succeeded in doing that; talking to Microsoft support is like talking to a brick wall.

I’ve found that the best trick with Microsoft is: money talks. If you pay them for support suddenly you should have a much easier time getting things done.

Obviously paying MS to fix a problem they caused is abhorrent but sometimes you gotta hold your nose and do it.

0 comments

1 comments · 1 top-level

donmcronald4y ago

> I’ve found that the best trick with Microsoft is: money talks.

It depends on the quantity. MS365 Business Basic/Premium customers are basically testers for the enterprise offerings. Look at release cadences for the different tiers and it becomes obvious.

j / k navigate · click thread line to collapse