undefined | Better HN

0 pointsjonahhorowitz4y ago0 comments

I used to hate Best Buy because I had some poor return experiences back in the 90s, but now it's my first choice for online shopping because they only sell first-party items and they have control over their supply chain. This is particularly important for frequently-counterfeited products like SD cards.

0 comments

3 comments · 3 top-level

sethhochberg4y ago

Sometimes it makes me feel like a crazy person - I bought some new headphones a few months ago, and walked to a physical Best Buy store to make the purchase, because I had no confidence any online retailer wasn't going to sell me counterfeits, and the manufacturer was selling at full MSRP instead of the slightly-cheaper usual going rate for them.

And for what its worth, the store experience was totally fine. I'll give them my money again next time I need something tech related.

letitbeirie4y ago

Best Buy isn't immune from this either. I tried to buy a TV from them last year - after a few days I emailed them to ask where they were and they replied to "check my account for the tracking number." Three days and another email (this time unanswered) later, I received an email stating that my order had been cancelled because they were out of stock. The same item was still for sale on their website with no mention of any delivery delay.

I would call it an anomaly but the exact same thing happened when my sister tried to buy a Switch from them a few months prior.

reaperducer4y ago

I had some poor return experiences back in the 90s, but now it's my first choice

My wife knows the person who is responsible for this, and tells me that the person who implemented these changes knows exactly what you're talking about because that person had the same horrible experiences with Best Buy decades ago. That's the reason things have changed.

j / k navigate · click thread line to collapse