Enterprise help desk tool design manifesto:
* Screen should always be filled with buttons and menu options which are never used or understood.
* We love Google and feel search belongs to them so we go to that extra mile to make searching hard.
* Email Integration will make life easy for the support staff so lets make it impossible.
* Support staff is lazy so lets force them to click at least 5 buttons before they are allowed to make an update. By making them click though those button we are bringing them back to reality.
* We love excel so lets make reporting so tough that Microsoft excel stays in business forever.
* Categorization should be multilevel so Support staff should always end up categorizing it wrong. Remember we love Google.
* Of Course our hidden agenda is to sell our support and consulting services.
