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0 pointssometimesshit5y ago0 comments

> A port followed by account recovery within a short period of time should be enough of a red flag to immediately lock the account

What happens if a legitimate customer's phone gets lost and they quickly transfer the number and reset their accounts?

I think they should do a video call verification.

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tgsovlerkhgsel5y ago

If a customer loses the phone, and then ports the number instead of replacing it, and also forgets their password at the same time... yeah, I think it's fair to give them a bit of a hard time before letting them in.

Video verification sounds reasonable, as would some wait time. What's not reasonable in that situation is a self-service fully automated account recovery via SMS and e-mail verification followed by allowing withdrawals.

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