I am ignoring nothing. It is obvious that the author is stating that social media causes breakdowns into unruly mobs. I disagree with that sentiment. The author and I have differing opinions.
However, the author decided to post a longform article on the topic with no evidence to support their claims, and in some cases, outright lies. I don't believe that claims should go unchallenged, especially when made on such flimsy ground.
Don't allow your biases and reactionary tendencies to force you into the mob mentality you claim to stand against.