We do more than writing order notes in the sense that we now have:
* A Price Comparison tool
* A SaaS for resellers (that sucks. we need to fix it)
* A lot of words written on public guides
* We just started a video library
But ultimately, the bread and butter is our service. And the workflow is:
* People place an order
* We handle it by replying to them via order notes
While that may be your workflow, that is almost never what any customer cares about or makes decisions based on. What they care about is how you are going to help THEM, by how much, and at what cost. The actual workflow is rarely even secondary, it usually the last step/usage thing post-buy decision for the vast majority of people.
The thread and feedback/discussion is clearly helping, as he’s getting a lot clearer on what he actually does and what the value is.
But my point stands. With someone who has business and sales sense, he could be doing dramatically better.
We are a scrappy company and we're looking to mature, given the figures we've done the last year. I'd love to know if you'd still have the same opinion after going through our customer workflow
(since yes, what we've discussed is our internal workflow)
You clearly have a viable product, and have already started doing some solid sales despite having no sales (or marketing) expertise - which is great, and you’re in an awesome place!
The next challenges are finding and scaling more ways to reach customers, conveying the value you can provide them in a way they can understand at scale, and converting those ‘take my money!’ potential folks into actual orders. Then executing on them at scale, of course.
The sales and the execution side are separate sets of expertise. Managing people from those backgrounds to get what you want is also a challenge for most execution/technical founders. Most folks with your background and having done what you have, will be quite comfortable with the execution side and people who also like it.
If you think of it as a computing system, you’ve got a great 32 core machine with an awesome GPU and 32GB of memory. You’re bottlenecking on the 80’s era Amiga tape drive you somehow managed to boot off of.
If you get yourself even a halfway decent 20GB drive from a decade+ ago, you’ll be doing leaps and bounds more business. If you find a modern SSD, even more.
There are a number of books out there for how to do sales as a technical founder, I can try to dig one up if you’re interested.
Nope, we don't check for that. Others might do but that's outside our area of expertise.
We pretty much authenticate what we ourselves have 'earned' the right to authenticate, by covering the item in a free, public guide first: https://legitcheck.app/explore-the-library/
