Also, I had a similar problem where I wanted a replacement airpods and a replacement case and had to wait for 3 boxes and ship back 3 boxes, and at one point got an extra bud sent to me and at another point got an empty laptop box with an empty airpods box sent to me. The whole experience of dealing with Apple Support by mail completely turned me off doing anything support-related by mail. At least Amazon figured out that store credits don't need anything to be mailed back! Apple seems a lot more competent in-store when these kind of supply chain goofs can be hidden away by store staff. It makes me wonder how often supplies are sent to the wrong store or need to be counted again, etc.
Right now I'm waiting for a different part of Salesforce, Tableau, to get back to me about a licensing snafu where they billed me for the contract renewal, received my payment, but failed to have a system check if my licenses have expired and need to be re-issued, apparently. I suppose most people just reach out and ask for licenses keys to be re-assigned in advance, silly me for assuming it would be easy. This is definitely what enterprise means... Also my invoices from 4-5 years ago have disappeared from their system, and are the only evidence I have of what I purchased in the first place. Everything else lists a simple maintenance renewal sku and that's it. Feels like they forgot why I'm paying them a maintenance fee in their rush to ask for it.
maybe this is some kind of keep alive. we don't have any parts for you yet, just checking in with you at the shipping-empty-boxes layer
