Chess.com is super bloated, slow to load, and hard to navigate. There's so much noise on the screen compared to playing on lichess. Features are paywalled. For example if I want to know how the top players are responding to a certain sequence of moves, I can just see that on lichess. Also weird stuff is locked like using your own computer to analyze games. Also if you haven't been to the site for awhile you get a lovely modal again asking you for money. It's not that getting paid for services is bad, it's just awful when there's a better quality free service.