The guaranteed video of the testing process is an interesting idea - it's a lot slower to review video testing on the developer's side, but having video really would have helped clear up some of the issues that were reported to us.
The main problems we had with uTest were 1) the inconsistent tester quality and 2) the horrible test cycle management interface. It seems you could easily beat #1, and #2 is just some coding away.
How long ago you used our service (assuming it was functional testing?).
We overwhelmingly receive recurring, positive feedback from our customers (Google, Facebook, Groupon, + startups & independent developers), so a short convo with you would be helpful for us to improve our service.
btw: In March we launched uTest Express, which has test cycles priced as low as $249/ea. It's specifically priced for startups such as Y Combinator co's...
Hope this info was helpful- Erica Smith 508-480-9999 x306
If I was you I would improve the video.
I ran into that problem with an app I launched last year. Doh!
