“The confidential records and interviews with former employees reveal that compliance officers often filed SARs lacking even basic information about who owned companies banking with HSBC, the nature of their businesses, and where the money came from. Sometimes, records show, they asked branches for the information and were ignored or rebuffed.”

There’s records and then there’s “records”.

https://www.icij.org/investigations/fincen-files/hsbc-moved-...