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You don't have to be evil to do things that result in terrible outcomes.
I genuinely don't think anyone at Facebook wanted to create a propaganda tool, but that was the aggregate outcome.
I don't think anyone at Google set out to build an invasive surveillance platform. But in aggregate that's what's happened.
There's real danger in assuming you will only get bad outcomes because of bad people. Unintended consequences are a thing and I personally think most of the negatives of big tech come from precisely that.
If we can't acknowledge that because we insist on labelling everything and everyone good or evil, we'll never actually solve these issues.