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0 pointsthrow140820205y ago0 comments

I seem to think his sentence reads better without "at scale".

> it also seems really naive to expect something different.

is enough

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2 comments · 1 top-level

xyzelement5y ago· 1 in thread

You are wrong, at least versus my intended meaning. If I am dealing with a small company and my business is a decent size chunk of theirs, then I would ABSOLUTELY expect them to cater to me. For example, I expect a ton of flexibility out of my real estate agent or the SaaA startup my company uses. I don't expect the same out of a company serving billions of people.

throw14082020OP5y ago

Try not to start sentences with "you are wrong", it's quite hostile. What I said can't actually be correct or wrong, they were just my thoughts.

I actually expect good customer service (in OPs case) from a company regardless of size. Amazon operates "at scale", and yet their customer support is quite good (wait times was 1 second for me yesterday), and accessing the support page was super easy. This is not true for ebay. I've also had mixed quality from real estate agents in the past, some very good, and some very very bad.

Why do you lower/ change your expectations depending on the company? My expectations are based on what I pay.

Finally, flexibility is not relevant. I don't expect flexibility from everyone, I expect quality. In some products, that might translate to flexibility.

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