iPhone happened 2007, Android, 2008. Their “people love our software never hardware” self deception had completely wiped positive brand values by that point, along with trust from the market towards mobile hardware keyboard, because BB engaged anyone getting close to their level of sophistication in the technology, rendering competitors’ implementations inconsistent and lackluster as the result.
I still don’t fully understand serial suicides in phone market 2007-2012, it was strange times. Lots of companies were politely asked to finish their free lunch session and most decided to burn their retirement instead of accepting it.