These sort of problems are so aggravating and seem to take a disproportionate amount of mental and emotional energy to the problem. I'm not exactly sure why, either. Perhaps it's because trying to explain the issue to anyone else (support, spouse, etc) and catch them up on where you are, what the issue is and what's been tried already takes so long and then in the end that person is powerless to help. And to make any progress forward you have to be relentlessly tenacious and still the problem will fall on deaf ears.

It's like the system is built against you to just force people to ultimately run out of steam trying to get it resolved and give up.

Is there a password manager you recommend? I've never used one. Ty!

I had one recently where I was locked out of my medidata/Rave account for not knowing the answer for "Who was your best friend in 4th grade?" I seem to recall that I had a lot of different friends in 4th grade, and it was also blurring with crossover to 3rd and 5th grade etc.

After spending hours on hold and escalating through the support, they finally unencrypted my answer and told me what it was and I had put our cat! Totally did not remember that. Since then I've started paying attention to the questions I select when I set up the passwords and trying to idiot-proof myself to something I will actually remember in 7 years, not trying to be clever in the response.

As a bonus stick you in the ribs "revenge," when I finally was able to get it reset up and log in, I was gobsmacked to see that the customer support reps had assigned me mandatory extra remedial rave training to be completed before I could access the functional areas of the software! Lol. Touche.

Furthermore, the answers to security questions aren't always stable. "What was your first pet?" Well, I know how I answer this question because one dog in particular I sort of consider my first pet. But I can remember dogs we had before that one so my answer is a somewhat arbitrary one.