Actually looking at the model setup by the site for contractors to grab questions on a voluntary basis - I sorta doubt anyone would actually take your question.

The site design is pretty opaque so I imagined you had some SMEs out there that a call in would be automatically connected to but the contractors can view a list of questions and pick and choose ones they think they're a good match for.

I think that makes it a valid question to the site designers if there should be either:

1. Some level of payment for the first minute of calls to make sure those dumb questions get answered

2. Some feedback mechanism for contractors to mark specific calls as googleable and for the site to send back a "Did you try googling it buddy?" response via email (though in much more diplomatic terms)

It sounds like this service might actually struggle with questions that are too easy - I'm also really wondering about the unpaid research time potential. Will it be a faux pas on this service to call up the client at the point where you think you know the answer reasonably well but may need to do some on-the-phone research for their specific details or would the expectation be an expert ready to answer your question specifically for the Sun Sparc 8 architecture?