That's a bit unfair. He's clearly passionate about the product and its customers. The ask to sacrifice for your customers is a reasonable position to take, especially in weird one of situations. It also ties into his risk/reward compensation section.
I didn't get any indications that he expected 80 hour work weeks 52 weeks a year from everyone. To paraphrase, I think he was frustrated with his employees going to the townhall or yoga class in the quad instead of working on the customer outage.
