It took well over a year for them to address it, and only after blocking many of the people who raised the issue and denying it was an issue. The nature of the problem meant that people were being detained because Signal was misrepresenting the degree of protection it could reasonably provide.

I think a swift acknowledgement is useful.

Moxie could have said "gosh, that sounds like a serious issue. Let us investigate it." Instead, he ignored the women reporting it, sent snarky DMs about the people involved, and stonewalled any attempt to discuss it.

The fix was made - as far as I can tell - without any engagement with the community affected by the problem.

Signal received $50m in funding a few years ago. If they're understaffed, something is awry.