The only reason I stopped being a customer was because another rapacious racket of a business, Comcast, introduced miniscule but enforced data caps in my area, so online backups aren't attractive anymore and I've gone back to external drives and offsite rotation. When I cancelled, Colin sent me a personal e-mail to make sure it was alright to delete my backups. It was probably the best exchange I've ever had with a service provider.
