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Then you go and look that up in your issue tracker.
>"I remember that one day someone told me that he had the same problem as me, but who was it and what was his solution?"
Ideally, you've that saved to your Wiki/FAQ Database or at least have it in your ticketing system.
That is, if we're talking about a professional setting - or some random "might be useful later" notes.
But still, this isn't something i am going to dig up in a random chat log - because if you're able to find / search for it there, chances are you are pretty close to the solution anyways...