The only - only - thing they have is a big advertising budget. Their services, support, pricing, ... all bad
Most people don't know anything. The 99.9% of people buying domains don't browse Hacker News or stay privy of news regarding domain registrars.
Dirty
Personally I use Gandi when I want to pay a bit more to have a user friendly interface and support. When I just need a domain for myself I use bookmyname because it can't be cheaper and the old interface is fine for me.
If you are already sending your money to Amazon, AWS Route 53 is also a good alternative.
My only affiliation with them is as a happy customer.
Who do you use and why?
As far as I can tell, Google, Cloudflare and Namecheap are really the only guys in town that don't fall for stupid shit.
If customers can't reach the support centre, neither can scammers.
An excellent case of "it's a feature, not a bug".
I was targeted extensively and purely from social engineering they managed to trick: A) Apple B) Amazon (AWS) C) Gandi
Into handing over my accounts. Companies that stood up fine and were targeted:
A) Google B) Namecheap C) Cloudflare D) Facebook
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[0] https://support.cloudflare.com/hc/en-us/articles/36001991067...
If you're referring to registry lock, that's not exactly how it works. It prevents said changes in the first place rather than merely reverting them; all changes have to go through an enhanced, manually verified, known-human-to-known-human change process. This is what e.g. google.com uses.
Cheap prices, simple non bloated interface, free privacy, and 2FA.
His nameservers have been set to DigitalOcean servers for well over a year. A GoDaddy rep wouldn't be able to change MX records on those nameservers. They would have to change the nameservers on his domain to GoDaddy servers and then add new MX records. That's more than just a simple MX record change and seems more unlikely to me.
Perhaps his DigitalOcean account was compromised?
Also, who made GoDaddy the content police? I didn’t think domains were that easy to suspend. Is that just a GoDaddy thing?
Cloudflare offers a security-oriented registrar service that is also extremely affordable. I would recommend using them.
Godaddy did nothing to help the situation, and the thief had substantial monetary resources and threatened to get me tied up in court. He was ten years older, had an engineering income, and came from a family of lawyers. I was just a college student and felt powerless to do anything about it.
I assume it was social engineering. He had access to the server and database, but was never supposed to have domain name access.
Godaddy sucks.
Also, their founder kills elephants for sport. So there's that too.
[1] strategywiki.org
If you have someone who decides to cut even 1 corner, it can be devastating to a domain owner.
I have hundreds of clients who have used them, and I've never been on the phone with GoDaddy and had them do any less than tell me to bug off if I don't have a pin or get the 2-factor auth code to verify myself.
