The smartest software engineers are in FAAGM, or so I've been told?

> Second, F, A, A, G, and M do provide rock solid video conferencing.

If they have solid products, then how did a no name company beat them?

FWIW I'll have to disagree with you on 'solid products'. My wife runs a learning center that went virtual. I evaluated very product that came up on Google search. It was a tight choice between Zoom and Skype, but chose Skype because I felt a big name would have better service. Microsoft kept locking our accounts and doing other shenanigans. Bit the bullet, paid for Zoom and no problems.