This is at least the second time that Apple breaks Preview in this way. I outlined why this bug is something a lot of users could run into, and I even mention that I'm not necessarily holding it against them that it breaks, but specifically that they don't even care to mention it breaking. After the first time, which was a big deal at the time, they should have put safeguards in place so that they could notice it happening. If the fault is with ABBYY, then I'm okay with Apple breaking it for the sake of internally improving Preview, and blame for the breakage lies with ABBYY. But I expect Apple to tell me – because it happened before. That blame lies with Apple.

That is my reasoning, and I don't think that's too high a bar for one of the richest companies on the planet, priding themselves in the details and "it just works". You don't have to agree with that, obviously. Calling me an ass for that is extremely rude and uncalled for, though. I was under the impression that this tone was actually not acceptable here.