I've rented about 20 whole places. 50% had issues. 50% were good. Prices were almost always is the $120-$150 a night range. Examples of bad: claiming to have reserved parking but not having parking. Claiming to be one place but being another. Claiming to have usable internet but not. Claiming to have a bed but just having a cot. etc...
At this point I'd mostly choose hotels over AirBnB because generally a hotel will try to fix an issue but AirBnb never will. Their position is effectively "sucks to be you, you shouldn't have chosen that listing".
They policy is basically "unless it's life threatening shutup!" and the worst part is either you suck it up or you're out a day of your vacation travel etc as you try to scramble to find another place. It's not fun.