What @colechristensen said.
I had a similar experience with a (quite popular but not google) website provider that I had a relationship with and had given them my CC. At some point my account credentials went invalid - I could not do a password recovery no matter what I tried. Since I could not log in, I could not cancel the subscription. I emailed them and got no response. I could not contact "customer service" because I had to log into the site in order to do that.
After two years(!) of charges (charged once a year) and no responses, I got fed up and contested the most recent charge on my CC. I was contacted via email the next day by a customer service representative who was pretty unhappy with the chargeback and threatened me with cancelling my account. Exactly what I wanted - problem solved!