The warranty experience was great as a tech would always come to our office to perform replacements but I don't get how Dell makes any money on those with so much RMAs.
If their QA is so bad on their most premium line, I shudder to think what the experience must be like with their cheaper devices.
Many people seem to think MacBooks have exceptionally high build quality and they have m̶o̶s̶t̶ all of the types of issue you listed:
• Overheating https://www.forbes.com/sites/ewanspence/2020/06/24/apple-mac...
• thermal throttling
• sleep issues (IIRC they’re hard to keep awake while trying to use them closed and docked to an external monitor in “clamshell mode”)
• trackpad issues (subjective and they do seem to have the largest trackpad fanbase, but some have complained they’re too large and easy to brush while typing; perhaps the palm rejection isn’t good enough for everybody)
• charging issues (they charge differently through ports on one side vs. the other and some have complained they build up charges that can be felt when picking them up)
• HDMI issues
• keyboard issues (butterfly keyboards destroyed by dust, Apple delayed addressing this for years IIRC).
Plus staingate. Plus actively anti-repair design and a user hostile OS.
Edits: bullets and paragraph separation, found the last type of issue (overheating)
Yeah, that particular phrase kind of irks me. Most people who don't use Apple products simply call that 'with the lid closed.'
