Unless it was 100% invested in Enron or Lehman Brothers, nobody using a competent financial firm "lost their entire 401K". The markets only took 4 years to completely recover to the 2008 top levels.
How do you measure competency? Does not the speed of that recovery, in the face of ongoing and growing pressures on the consumer class that floats the economy-at-large, leave you wary of its fundamental foundation and stability?