Nick Longo ----- Chief Rainmaker at Rackspace Hosting
Don't get me wrong, I love Rackspace's support. They're pretty damn good at what they do, but they also charge adequately for it.
Edit: See Nick Longo's clarification here: http://news.ycombinator.com/item?id=2518560
also, this: http://www.rackspace.com/cloud/information/promotions/kingof...
"from the planning, to finding the target market, to the coding and then pivoting"