Backblaze S3 API is having some downtime (opens in new tab)

(s3.us-west-002.backblazeb2.com)

32 pointsdoctorfoo5y ago24 comments

24 comments

Yev here - we're investing the S3-endpoint issue - apologies for delay in response here, it took them a bit of time to wake me up.

*Edit -> we've identified the fix and are rolling it out, you should see S3-Endpoint service resuming shortly!

mahesh_rm5y ago

Happy to know who to bother the next time it happens! :P EDIT: But really, get a simple b2s3api status page up, doesn't need to be anything fancy..

atYevP5y ago

Well, hopefully there won't be a next time - but also, bothering me doesn't help debug or resolve the problem, our Ops/Tech team do that :D

1 more reply

doctorfooOP5y ago

Thank you, and I do love your service. It would be nice to see a post mortem on what went down. /goes to sleep

nhoughto5y ago

Looks like Europe is down too?

https://s3.eu-central-003.backblazeb2.com/

koreanguy5y ago

https://bgp.he.net/dns/backblazeb2.com#_website

This site can’t be reachedCheck if there is a typo in backblazeb.com. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN

nhoughto5y ago

But non s3, b2 api is up

https://f002.backblazeb2.com/file/blah

https://f003.backblazeb2.com/file/blah

akchou5y ago

Today's task: starting working on moving back to aws. Storage savings cant compete with the cost of developer time and downtime even when we store a petabyte.

OJFord5y ago

Yes! Glad it's not just me. And no status page. (?!)

jsiepkes5y ago

I also can't find a status page and not so much as a peep from Backblaze anywhere. I pinged them on Twitter [1] to no avail. I like Backblaze but this has been going on for 3 hours now. You can't be down for 3 hours without any communication about it...

[1] https://twitter.com/JasperSiepkes/status/1329347119774375937

OJFord5y ago

From the support page, I get the impression nothing will happen until 9am Pacific. Tickets have a 1d response time, and chat is Pacific working day with a lunch break.

Bottom of https://www.backblaze.com/help.html

I think they're all sound asleep, blissfully unaware of the day they'll wake up to!

1 more reply

doctorfooOP5y ago

yup, here desperately migrating to the regular b2 API...

zhan_eg5y ago

Well, it looks like it is in the time frame of their scheduled maintenance https://www.backblaze.com/scheduled-maintenance.html -- Disregard, I got AM and PM confused :(

OJFord5y ago

No, I saw that, but that says 3 pm not am.

Pacific time is several hours behind me in the UK and it's 11am here.

I don't think it was even Thursday yet Pacific time when this started.

jsiepkes5y ago

Can't be because this has been going on for over 3 hours now. The timeframe is only 1 hour.

mahesh_rm5y ago

Argh. I believed I was going insane. How can this be the only B2 status page?

chima3ra5y ago

well, what can u expect , 4 times cheaper than AWS, 4 times less stability and professionalism.

I am now wandering if my data is safe there. I think it will be smart to keep a copy in aws glacier.

doctorfooOP5y ago

Feeling kind of the same... I just completed moving my entire app and all user data from AWS. And here we are!

manojlds5y ago

How prominent is usage of Backblaze and the S3 API in specific? Is HN going to be status page for any random service?

j / k navigate · click thread line to collapse

24 comments

atYevP5y ago

Yev here - we're investing the S3-endpoint issue - apologies for delay in response here, it took them a bit of time to wake me up.

*Edit -> we've identified the fix and are rolling it out, you should see S3-Endpoint service resuming shortly!

mahesh_rm5y ago

Happy to know who to bother the next time it happens! :P EDIT: But really, get a simple b2s3api status page up, doesn't need to be anything fancy..

atYevP5y ago

Well, hopefully there won't be a next time - but also, bothering me doesn't help debug or resolve the problem, our Ops/Tech team do that :D

1 more reply

doctorfooOP5y ago

Thank you, and I do love your service. It would be nice to see a post mortem on what went down. /goes to sleep

nhoughto5y ago

Looks like Europe is down too?

https://s3.eu-central-003.backblazeb2.com/

koreanguy5y ago

https://bgp.he.net/dns/backblazeb2.com#_website

This site can’t be reachedCheck if there is a typo in backblazeb.com. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN

nhoughto5y ago

But non s3, b2 api is up

https://f002.backblazeb2.com/file/blah

https://f003.backblazeb2.com/file/blah

akchou5y ago

Today's task: starting working on moving back to aws. Storage savings cant compete with the cost of developer time and downtime even when we store a petabyte.

OJFord5y ago

Yes! Glad it's not just me. And no status page. (?!)

jsiepkes5y ago

[1] https://twitter.com/JasperSiepkes/status/1329347119774375937

OJFord5y ago

From the support page, I get the impression nothing will happen until 9am Pacific. Tickets have a 1d response time, and chat is Pacific working day with a lunch break.

Bottom of https://www.backblaze.com/help.html

I think they're all sound asleep, blissfully unaware of the day they'll wake up to!

1 more reply

doctorfooOP5y ago

yup, here desperately migrating to the regular b2 API...

zhan_eg5y ago

Well, it looks like it is in the time frame of their scheduled maintenance https://www.backblaze.com/scheduled-maintenance.html -- Disregard, I got AM and PM confused :(

OJFord5y ago

No, I saw that, but that says 3 pm not am.

Pacific time is several hours behind me in the UK and it's 11am here.

I don't think it was even Thursday yet Pacific time when this started.

jsiepkes5y ago

Can't be because this has been going on for over 3 hours now. The timeframe is only 1 hour.

mahesh_rm5y ago

Argh. I believed I was going insane. How can this be the only B2 status page?

chima3ra5y ago

well, what can u expect , 4 times cheaper than AWS, 4 times less stability and professionalism.

I am now wandering if my data is safe there. I think it will be smart to keep a copy in aws glacier.

doctorfooOP5y ago

Feeling kind of the same... I just completed moving my entire app and all user data from AWS. And here we are!

manojlds5y ago

How prominent is usage of Backblaze and the S3 API in specific? Is HN going to be status page for any random service?

j / k navigate · click thread line to collapse