The experiences that people report often indicate systemic issues within the platform/product, especially when they are as pervasive as some on the AirBnB platform are.* I wouldn't be so quick to dismiss them.

* I've had two shit hosts that left me up a creek scrambling to find housing, as has my S/O. As a consumer, I am way less likely to use the platform now because my experience has shown me that AirBnB either doesn't care or doesn't have an effective lever to pull to improve this situation.