Apple confirmed receipt on Oct 29.
Since then the repair status page has said "Our technicians are inspecting your product to diagnose the issue"
Chat support and phone support say they can obtain no additional info about the repair status (such as "have they evenopend the case yet?")
Nor would Apple support give ANY indication of expected turnaround time, although Apple certainly knows what their backlog and repair throughput.
Given glopbal circumstances Apple's complete absence of transparency is more irritating than the delay. (For example if it is "months" some users like startup CTOs might actually opt to buy a new laptop then resell the old one once it finally comes back.)
Has anyone else recently submitted a MBP for repair under AppleCare, and if so what sort of turnaround time did you experience?
No comments yet.
