I have had an unrelated similar problem with Chase before, local interaction was all positive in sorting out a cross border issue, about a week later someone from a different office closed the account without notification, information or recourse.

Local branch manager was frustrated but couldn't get any more information. The timing really made my life difficult for a few months, completely unnecessarily.

That was the last time I banked with Chase. A few colleagues told me they proactively left after also, due to the way it was handled - who knows if that was true.

I'm happy your experience (excepting the account closure) was positive! :)

I've got several Chase accounts myself, and glad to know they're not horribly hostile to such disclosures.

The original comment I replied to asked what difference it would have made in response to someone's "always involve a lawyer instead of trust these companies to do the right thing" post. Which is a generally good rule of thumb, as there's no guarantee someone else's experience would go as positively as yours did with Chase. So I wanted to point out a much more hostile outcome someone may feasibly experience in such a situation, to highlight the difference involving a lawyer could make.