I did get a wake-up call a few years ago when while writing an email in gmail, I accidentally moved a folder with 200 icons, into the new email window, as an attachment (I thought the icons in the folder were zipped up, but they weren't). I realized my mistake almost immediately and closed the browser, but I still hit some internal trigger because my account was immediately suspended. As I frantically tried to find a human to call, the account unsuspended itself after a few minutes. Bullet dodged, lesson (almost) learned.
I am, slowly, figuring out a backup approach and these articles do push me to make those plans more concrete. It is a time-bomb.
I don't mind the automation and the inevitable false-positives, but the fact that there is zero transparency, and you can't get a human online to help you (even if you're a paying customer) is just terrible.
