> "provide good, human support to everyone" - it creates as many problems as it solves.
Agreed with all your points except they really should have some `if (claim > minForHumanAgent){ bypassAutomatedHandling(); }` logic for millions of dollars.
This comment feels so ... wrong. As a society, so many of our institutions seemingly prioritize attention or outcomes effectively in exactly this fashion, but seeing it in code makes it that much more cold and ruthless.
