I once had something not delivered properly and when local reps (India) were useless I emailed Bezos directly. I had a message shortly from an Amazon staff saying Bezos asked them to look into it and the issue was fixed promptly. This was in 2015 so things may have changed since them.

Ha, that reminds me of a vacation spot in mexico. I flew into a beach town and took a taxi from the airport to the hotel. On the way the road was beautiful and green with lots of flowers.

But looking a little closer, it was really just the land within about 100' of the road, and only the road between the airport and the town.

That book is quite widely criticized. Not trying to defend Mao or the Great Famine, but with anecdotes like that I find this quote apt:

"With a person as divisive as Mao, both because of his complex history and because of what he represents to different groups, if becomes an almost impossible task to sift through the contradictions of supposed first hand accounts."

https://old.reddit.com/r/AskHistorians/comments/d3s00b/did_m...