For example, we were taking an Uber through a part of a nearby city I'd never been in before, and approaching a confusing bit of roundabout, the driver leaned over to me and asked me which way to go :-(
Just the other night my driver turned too wide and started going the wrong way down the divided street. He u-turned and fixed it without any issue thankfully, but then he blamed it on the construction workers "moving the road" - which they definitely didn't.
I mean, that's not great, but I would take that over my SuperShuttle experience. At least your driver wasn't falling asleep repeatedly, despite apparently regularly spaced prompts from the company app to confirm he was awake.