Responding to community questions on social media isn't just a marketing task. Every question should be answered by the employee that is responsible for that part of the business. Your employees will be exposed to direct feedback about their work and your community will always get the best possible response. This is also the best way to ensure that you're building a product that people actually want. See how we achieved this with Respondo [1].
We're just getting started and we'd love to hear your feedback! [2]
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[1] - https://respondohub.com/#explainer
[2] - https://respondohub.com/features#feedback
