Appreciate the feedback. You can pay for phone support (indeed, you get it for free, though you can pay extra for a premium support package if you like). We think that our PCI compliance functionality is best-in-class. And we do negotiate price for larger accounts, as indicated on stripe.com/pricing.

More broadly, Stripe now works with a long list of businesses that are processing more than $1B/year or more, and that list is growing quite quickly. Indeed, there are more enterprises using Stripe than Adyen, which is often cited as an ostensibly enterprise-focused competitor. Larger companies using Stripe include Amazon, Shopify, Instacart, and Peloton. (There's a longer list at https://stripe.com/customers). That's all to say: we're very invested in this enterprise thing.

If any enterprises you work with have had a bad experience, would welcome any details. patrick@stripe.com