story
If we put aside the Word file format, and maybe the ribbon, is Word bad though?
I've been using it for decades, and have tried OpenOffice and LibreOffice too over the years - nothing comes close to Word.
Markdown is not suitable for "normal" users, but as a developer, I've come to prefer markdown for technical documentation and such (especially where I want a history, diffs etc), but I still use Word for a lot of other things.
Word is incredibly fully-featured - I use a lot of functionality, but am likely still only using a fraction of what it has. It really does have all your document editing needs covered.
Aside from the file format, I think Word is a fantastic piece of software. I have a few annoyances with it now and then, but it's been very dependable and kept me in good stead over the years.