Windows also isn't useful for productivity and linux is only viable for certain jobs.
I think the techs work for IBM, weird they still keep this bit.
For "pro-grade" laptops Apple is the odd one out by not offering on-site warranty repairs at all, instead requiring you to travel somewhere.
Can you expand on this? I think it's the contrarian position to be taking here.
When my Macbook battery ballooned up on me I just replaced it myself. It's not hard at all and can be done in 15 minutes, I have no idea why people in tech take their machines to repair places to do it.