AWS is actually one of the few organizations I’ve dealt with where the CSRs seem to be empowered to do stuff like this without you having to raise a storm on social media first.

In my anecdotal experience, just submitting a support ticket explaining what got screwed up and you made a mistake and how you’re going to rectify it so it doesn’t happen again is usually enough to get the charges refunded. And even if you don’t submit all that, often they’ll just prompt you for it.

For example, when a legacy account got compromised and rang up like $20k in charges running a bunch of servers to mine some sort of crypto, we asked for a (totally undeserved) refund and they just had us rotate all our access keys and refunded it.

The support is part of the reason why I prefer dealing with AWS. I know from my time managing over a million bucks a year in AdWords spend that the reason Google’s support is non-existent isn’t because you’re not a paying customer...