My team didn’t and all kinds of things fell through the cracks. I came in as the manager two weeks ago and built a new ticket system in less than a week that dictates task priorities and order without need for any analysis. It will go live at end of this week. The goal is to eliminate discriminatory selection of tasks, expose transparency of priorities to supported customers, and make visible task priority to everyone. My subordinate managers will then manage who works what items as dictated by the priorities set by the system.
