I’ve helped manage both PagerDuty and OpsGenie at a certain employer, and while PagerDuty seemed to mostly kinda semi sorta work, there was a lot of klunky aspects to the system. When we switched to OpsGenie, it was like all the things we liked about PagerDuty were still present, but we didn’t have any of the pain points. Moreover, there were additional features that made it even nicer.

Imagine how good it feels when you stop banging your head against the wall, and then realize you’ve been banging your head against a wall for the past few years.

Don’t get me wrong, I love the PagerDuty guys and everything they’ve done as pioneers in this field, but I much prefer OpsGenie.

In fact, OpsGenie is such low-touch that we now have many fewer people who are involved in the day to day management of it, each team can manage the things they really care about, and the rest of us can just get on with our other work.